Return policy
We want you to be completely happy with your Maxlumen purchase. If for any reason you change your mind, returning an item is simple.
- 30-Day Returns: You have a full 30 days from the date of delivery to return any unwanted items.
- Easy Conditions: To ensure a smooth refund, please return the item in its original packaging and in a resalable condition. You’re welcome to carefully inspect the item, but please avoid installation if you intend to return it.
Need to Return?
- Contact Us: To start your return, please visit our Contact Us page.
- Package Your Return: Securely package the item in its original packaging. Please include your order number and your name so we can process your return efficiently.
- Send It Back: You are responsible for the return shipping costs, as these are not reimbursed. You can choose the most convenient service for you. We recommend using a tracked service for peace of mind.
What to Do If Your Item Arrives Damaged or is Incorrect
We take great care to ensure your order arrives in perfect working condition. However, if your item is damaged or incorrect:
- Please notify us within 7 days of receiving your order by visiting our Contact Us page.
What to Do If Your Item is Faulty
We stand by the quality of our products.
- If your item develops a fault within 30 days of purchase, you can choose a full refund, repair, or replacement.
Important Information
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Refunds will be credited to your original payment method within 5 business days of us receiving the returned item.
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Please obtain proof of postage or use a tracked service when returning items. We cannot be responsible for items lost in transit without this.
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Our Returns Address:
Maxlumen
284 Styal Road
Heald Green
Cheshire
SK8 3TX
